Terms of service

By reserving accommodation or services at MEK Maison, you are acknowledging and accepting the terms and conditions outlined below.

Prior to making your reservation, we urge you to thoroughly review our terms and conditions. Please note that a valid credit card is necessary to secure your Airbnb booking.

Upon confirming your reservation, you are consenting to adhere to the conditions and charges corresponding to the rate you have chosen, as well as the terms and conditions governing the use of the Airbnb website.

RESERVATION PROCEDURE

To secure your Airbnb booking, please follow the reservation process outlined below.

  • Click on the “Book Your Stay” or “Stay With Us“ button to be directed to the MEK Maison Airbnb listing

  • MEK Maison accommodates a maximum of two individuals, including both adults and children.

  • Our reservation team will respond to your inquiry within 24 hours. If you do not receive a response within this timeframe, please contact us immediately at hello@mekmaison.com.

  • Payment must be settled at the time of reservation. Failure to complete payment will result in automatic cancellation of your reservation.

  • Upon receipt of payment, Airbnb will issue a payment receipt and booking confirmation containing pertinent details such as check-in/out dates, remaining payments, etc.

CONFIRMED BOOKINGS

All bookings are held in good faith from the arrival to departure dates specified in the reservation system, at the rate determined at the time of booking. Full payment for your reservation must be received by MEK Maison (via Airbnb) prior to your arrival. A valid credit card is required to confirm the reservation. By making a booking, you certify that you are of legal age, that all information provided during the booking and payment processes is accurate, that the credit card used belongs to you and that there are sufficient funds to cover the cost of accommodations and any additional products or services. Reservations may be cancelled if any of these conditions cannot be met and verified. Confirmed bookings may be rescheduled upon request via Airbnb and are subject to availability.

SPECIAL OFFERS, ADDITIONAL FEATURES, AND PROMOTIONS

These promotions are periodically offered and are subject to extra terms and conditions, which may or may not be comprehensively detailed on the website. To confirm these terms and conditions, please reach out to our team before making a booking. By booking these packages, you commit to complying with all additional special terms and conditions. Please note that any package offers, add-ons, or promotions can be discontinued at any time without prior notice. Orders for package offers, add-ons and promotional purchases are non-refundable, non-exchangeable, and non-transferable.

MINIMUM STAY
Certain package deals and standard rate bookings during peak periods necessitate a minimum night's stay. Alterations to reservations that do not meet this minimum stay requirement may be declined. For reservations with minimum stay requirements, early check-out is non-refundable. Although we strive to communicate our policies to guests, it remains the guests' responsibility to be conscious of the minimum stay requirements associated with their reservation. Presently, the minimum stay requirement is 2 nights.

 

PAYMENT
Payment in full is necessary upon booking, or else the reservation will be deemed as cancelled.


PAYMENT METHODS

To streamline the Airbnb booking process, guests are welcome to make payments via the option that best suits their needs: Credit or Debit

Guests are kindly asked to bring the credit card utilised for booking as a means of verification during check-in. This measure enhances transaction security and safeguards against potential fraudulent activity. Moreover, it enables MEK Maison to verify guest's identity and streamline any incidental charges or security deposits that may occur throughout your stay.


VILLA RATE AND PRICE
For the most precise and up-to-date rates and prices, please refer to the Airbnb listing via:- MEK Maison


RATE DISPLAY AND PROMOTION

The "Lowest Price" presented or promoted is calculated based on the lowest available rate 15 days from the current date.

Rates are based on a standard double room occupancy (2 Persons)

Villa rates per day are subject to change and may vary without advance notice, influenced by factors such as seasonal variations, availability, special promotions, and other considerations. Extra charges may be applicable during high or peak seasons. To stay updated, please regularly review the latest rates and availability on the Airbnb website listing for your desired stay date to ascertain the ultimate applicable price. All prices, including special offers conveyed through the website, email, or phone, are subject to limited validity. To secure the offer before its expiration, a confirmed and paid order is required.


Additional Children & Guest Policy:

The villa accommodates a maximum of 2 guests, either 1-2 adults or 1 adult and 1 child. Children must be accompanied by an adult during their stay. Only individuals listed on the booking are allowed on the premises.

AMENDMENTS OR CANCELLATION/NO SHOW POLICY 
Guests must submit any requests for changes or cancellations in writing via Airbnb. In the case of no-shows, cancellations on the check-in day, or during the stay, the entire reservation amount will be forfeited at 100%.

SECURITY CAMERA USAGE

For the safety and security of our premises & guests, we utilise one surveillance camera in the front entrance. By entering and using our facilities, you acknowledge and consent to being recorded by this security camera. The footage collected is solely for security purposes, the protection of our guests and the property. Any concerns or inquiries regarding our security camera usage can be directed to our staff for clarification.


FORCE MAJUERE
MEK Maison assumes no responsibility for booking cancellations or shortened stays resulting from natural diaster events or circumstances beyond the villa's control, including but not limited to floods, earthquakes, explosions, fires, civil unrest, war, epidemics/pandemics, laws enacted after the agreement's effective date, labour disputes, or third-party actions. Additionally, MEK Maison will not be held liable for any failure to fulfil its commitments and obligations under such circumstances. In such instances, MEK Maison must be granted a reasonable extension of time to fulfil its obligations or commitments.

Rescheduling (rebooking) or alternative arrangements may be considered at the sole discretion of MEK Maison without imposing a rebooking fee, contingent upon availability and within six (6) months from the initial booking date. Rates applicable at the time of booking will be honoured; however, if rescheduling entails a change from a low-demand period to a peak period, the price difference will be applied.

 

FOR ANY DAMAGES & LOSES
In the event of any damage occurring to the villa due to the guest's actions, whether intentional or accidental, we kindly request guests to report it to the villa management company promptly for immediate repair. We reserve the right to charge the guest's bill for the cost of replacing or repairing items damaged during their stay. Damage includes, but is not limited to, permanent stains, cigarette burns, rips, scratches, or other harm to furniture and soft furnishings.

ARRIVAL / DEPARTURE TIMES
- Check-in time is 14:00pm
- Check-out time is 12:00pm

Should the check-out time differ from the specified times above, additional charges may be incurred. The fee will be contingent upon the extra time needed and must be confirmed at the time of booking.

RESPONSIBILITY
Please be aware that MEK Maison holds no liability for any loss or damage to personal belongings during your stay or participation in activities while in Bali. Additionally, we are not responsible for any delays, extra expenses, or inconveniences resulting directly or indirectly from events beyond our control, including but not limited to flight delays, civil disturbances, natural disasters, government actions, or equipment failures.


SMOKING POLICY
Smoking or vaping is strictly prohibited within the villa premises. However, guests may smoke or vape outside the villa.

In the event that smoking or vaping is detected inside the villa, guest(s) will be charged to cover expenses associated with cleaning the air conditioning system and fumigating furniture, among other tasks. MEK Maison management retains the right to seek reimbursement from the primary guest for any additional expenses incurred due to relocating future guests during the cleaning and fumigation process.

 

SWIMMING POOL AREA
Use of the pool is at the guest's own risk. No glassware of any kind is allowed or within close proximity of the pool area.

INSECTS & PESTS
Insects and pests are common in Bali's tropical climate and while management takes proactive measures to address such issues, they may still arise. Guests are encouraged to promptly inform MEK Maison management of any insect or pest-related concerns for appropriate action. However, failure to report such issues promptly cannot be considered grounds for compensation claims by any guests.

PETS
No pets of any kind are permitted inside or within the villa premises. Discovery of pets or evidence of pets will lead to immediate eviction, with the guest's rental fee and deposit forfeited to cover expenses such as professional curtain and furniture cleaning etc.

 

DRUGS & HAZARDOUS SUBSTANCES

Guests and their accompanying parties are strictly prohibited from using or bringing illegal substances, flammable liquids, explosives or other hazardous materials into the villa, as they pose risks to life and the property.

LIABILITY
Travel insurance covering potential losses during your vacation, including illness, injury, death, damage, loss, and cancellation, is strongly advised.

MEK Maison does not assume responsibility, under any circumstances, to reimburse or provide a replacement for any unused portion of accommodation or associated services.

MEK Maison is not liable for any damage, loss, injury, or fatality experienced by guests, whether on or off the villa premises.

MEK Maison holds no responsibility for the loss or damage to guests' personal belongings, including vehicles and items left inside.

 

OTHERS:

To maintain a pleasant atmosphere for all guests, our villas are usually located in residential areas that adhere to noise and function restrictions. Parties and excessive noise are strictly prohibited unless pre-arranged. Non-compliance may lead to eviction from the villa.


Governing Law:

The application of these Terms and Conditions is subject to Indonesian Law, and any legal disputes will be addressed in the relevant Indonesian Court. We bear no responsibility, whether arising from tort or contract, for any damages or losses incurred by visitors. This includes direct, consequential, incidental, special, or indirect damages resulting from events beyond our control, such as international flight delays, government restrictions, strikes, riots, natural disasters, or other unforeseen circumstances.

 

For any inquiries, please reach out to us via email at: hello@mekmaison.com.